SLIC Healthcare
Overview
A web-based platform that allows healthcare providers manage and update medical records, schedule appointments, and communicate with providers.
My Role — UX Designer
Tools — Figma, Balsamiq, Figjam
Responsibilities — UI designing | Information Architecture | Wireframing | Prototyping | Analyzing user feedback | Coordinating with project managers and engineers.
Problem Statement
The medical front desk staff’s technology usage has increased since COVID-19, leading to a high user error rate and decreased productivity due to a dependency on paperwork and software not easily accessible without prior training.
Goals and Solution
We introduced a portal to optimize data with organized content, intuitive interactions, effortless navigation, and optimized visual data with no cognitive load.
Design Process
01 User Research
We interviewed users from clinics and hospitals and found common barriers were when scheduling appointments, making payments, and storing medical records.
02 User Personas
03 Research Findings
We found that the main challenge was reducing the effort of doctors to navigate through multiple pages and the front-desk staff’s excessive workload due to a confusing interface.
04 Ideation
We interviewed users from clinics and hospitals and found common barriers were when scheduling appointments, making payments, and storing medical records.
05 wireframing
Solution
Several changes to the existing portal’s interface and user flow were recommended, including simplifying the interface, reorganizing the layout, adding clear labels and explanations, and streamlining the process of completing tasks.
01 Admin Console
A central panel for front-desk staff and doctors to keep track of appointments, schedules, create medical forms, and reports, which also aids in monitoring real-time database analytics and stats
02 Form and Report Builder
This module consists of in-built form and report templates to eliminate the time-consuming procedure of developing new forms everytime
03 Front Office
This module is designed for tab interface, having two different logins: for staff and the other for patients, allowing staff to enter details during registration or let patients fill by themselves.
User Testing and Feedback
We delegated daily activities such as navigating to the appointments section, creating or deleting appointments, contacting doctors, generating new forms or reports and implemented insights gained from testing to reinterpret the challenges.
Results
Centralized interface reduced cognitive load, optimized time, and increased efficiency, resulting in customer benefits, fulfilling the objective of increasing operational efficiencies for caregivers, although the web app will proceed to upgrade.
My Learnings
I realized the importance of research, and experienced a shift in perspective while working on the research, I learned that it’s tough to design a product for two distinct audiences, especially when the needs of users who use the app every day, analyze the data and perform different types of treatments
I hope you found this project both informative and inspiring.
Let’s stay connected and continue to explore new possibilities together. https://www.linkedin.com/in/damadhanashree/
Check out my portfolio at www.damathedesigner.com, where imagination meets functionality.
Until next time, keep exploring and creating!
